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Support
How can we help?
A real person reads every support message. Most problems can be solved with the steps below. If not, email support@nomoinc.co and include your NoMo version, iOS version and iPhone model.
Contact support
Email support@nomoinc.co. We usually reply within two working days.
Please do not send passwords, Apple ID credentials or a full purchase receipt.
Purchases and Premium
Premium did not unlock after I paid. What should I do?
First, confirm that Apple's purchase sheet finished successfully. Then open a Premium screen in NoMo and tap Restore Purchases while signed in to the same Apple Account that made the purchase. Close and reopen NoMo if the entitlement still does not appear. If that does not fix it, email support@nomoinc.co with the approximate purchase date and the product name shown by Apple. Do not send your Apple ID password or a full receipt.
How do I restore a purchase?
Open a Premium screen in NoMo and tap Restore Purchases. Apple will look for eligible purchases made with the Apple Account currently signed in on the device. Restoring does not create a new charge.
How do I cancel a monthly or yearly subscription?
Open the iPhone Settings app, tap your name, tap Subscriptions, choose NoMo and follow Apple's cancellation options. Deleting NoMo or deleting your NoMo account does not cancel an App Store subscription.
How do I request a refund?
Apple processes App Store payments and refund requests. Visit reportaproblem.apple.com, sign in with the Apple Account that made the purchase and follow Apple's steps. NoMo cannot approve an App Store refund directly.
Focus Shield and Screen Time
My selected apps are not being blocked.
Open NoMo Settings, find Focus Shield and confirm that Screen Time access is enabled. Re-select the apps if the selection is empty, then begin a new focus session. If you recently changed Screen Time permission, close and reopen NoMo before trying again.
A shield remained after my session ended.
Open NoMo and end the active session if one is still running. If the shield remains, revoke NoMo's Screen Time access in iOS Settings, reopen NoMo and grant access again. Email support@nomoinc.co if the problem returns.
NoMo uses Apple's Screen Time framework to apply your selection. NoMo does not receive the names of the apps or websites you choose.
Quiet Hours
Quiet Hours did not start or stop when expected.
Check that Quiet Hours is enabled, that the correct days are selected, and that the start and end times are what you intended. Schedules that cross midnight are supported. Screen Time access must remain enabled. After changing permission or a schedule, reopen NoMo once so iOS can register the latest settings.
Account and data
How do I delete my NoMo account?
In NoMo, open Settings, go to the account deletion area and follow the confirmation steps. Account deletion removes NoMo account data but does not cancel an App Store subscription. Cancel a subscription separately through Apple if you no longer want it to renew.
I cannot open the app. How can I request deletion or get privacy help?
Email privacy@nomoinc.co from the address connected to your account. We may need to verify that the request belongs to you before acting on it.
Privacy and legal
Read how NoMo handles data in the Privacy Policy. Subscription and purchase terms are in the Terms of Use. NoMo uses Apple's standard licensed application end-user licence agreement.
App information
You can find the NoMo version and build number in NoMo Settings under About. Including both in a support email helps us investigate faster.
Still stuck? Email support@nomoinc.co and tell us what happened. Screenshots are welcome as long as they do not contain passwords, Apple ID details or other sensitive information.